1. Controllers of Personal Information

Atmaling Traders Private Limited at B-12B Market, Shop No. 7, Sector 34, Noida, Uttar Pradesh, India is the data controller of personal information collected and processed through Atmaling Mart Services.

2. What Personal Information About Customers Does Atmaling Mart Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

1. Information you give us: we receive and store any information you provide in relation to Atmaling Mart Services. You can choose not to provide certain information but then you might not be able to take advantage of many of our Atmaling Mart Services.
2. Automatic information: we automatically collect and store certain types of information about your use of Atmaling Mart Services. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses Atmaling Mart Services.
3. Information from other sources: we might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
4. For What Purposes Does Atmaling Mart Process Your Personal Information?

We process your personal information to operate, provide, and improve the Atmaling Mart Services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Provide, troubleshoot, and improve Atmaling Mart Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Atmaling Mart Services.
• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences and personalize your experience with Atmaling Mart Services.
• We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
• Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Atmaling Traders Private Limited, and others. We may also use scoring methods to assess and manage credit risks.
• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws.
• Communicate with you. We use your personal information to communicate with you in relation to Atmaling Mart Services via different channels (e.g., by phone, email, chat).
• Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing of your personal information for a specified purpose, you may withdraw your consent at any time and we will stop the processing of your data for that purpose.

4. What About Cookies and Other Identifiers?

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. We use cookies to enable our systems to recognize your browser or device and to provide Atmaling Mart Services to you.

5. Does Atmaling Mart Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. Atmaling Mart shares customers’ personal information only as described below and with Atmalingmart.com, and Atmaling Traders Private Limited controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to your services, products, applications, or skills provided by third parties for use on or through Atmaling Mart Services. For example, you can order products from third parties through our stores. You can tell when a third party is involved in your transactions and we share customer personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Atmalingmart.com, customer information will of course be one of the transferred assets.
• Protection of Atmaling Mart: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Atmaling Mart, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

6. How Secure is Information About Me?

We design our systems with your security and privacy in mind.

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.
• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.

7. What About Advertising?

• Third-party advertisers and links to other websites: Atmaling Mart Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
• Use of third-party advertising services: We provide ad companies with information that allows them to serve you with more useful and relevant Atmaling Mart ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

8. What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and purchase history in the “My Account” section of the website. 

9. What Choices Do I Have?

If you have any questions or objections as to how we collect and process your personal information, please contact our Customer Services. Many of our Atmaling Mart Services also include settings that provide options for how your data are being used.

• As described above, you can choose not to provide certain information but then you might not be able to take advantage of many of the Atmaling Mart Services.
• You can add or update certain information on pages. When you update information, we usually keep a copy of the previous version for our records.
• If you do not want to receive e-mail or other communication from us, please adjust your Preferences. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or on your device.
• If you do not want to see interest based-ads, please adjust your Preferences.
• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Because cookies allow you to take advantage of some essential features of Atmaling Mart Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Atmaling Mart Services that require you to Sign in.
• When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact Customer Services.

10. Are Children Allowed to Use Atmaling Mart Services?

Atmaling Mart does not sell products for purchase by children. If you are under 18, you may use Atmaling Mart Services only with the involvement of a parent or guardian.

11. How Long Do We Keep Your Personal Information?

We keep your personal information to enable your continued use of Atmaling Mart Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

12. Contacts, Notices & Revisions

If you have any concerns about privacy at Atmaling Mart or want to contact one of our data controllers, please contact us with a thorough description and we will try to resolve the issue for you. Further, the data protection officer for the above-mentioned data controllers can be contacted at [email protected].

Our business changes constantly and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

13. Examples of Information Collected

Information You Give Us When You Use Atmaling Mart Services.

You provide information to us when you:

• Search for products or services
• add or remove an item from your cart, place an order through, or use Atmaling Mart Services;
• provide information in My Account(and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us);
• configure your settings on, provide data access permissions for, or interact with your device or another Atmaling Mart Service;
• communicate with us by phone, e-mail, or otherwise;
• complete a questionnaire, a support ticket, or a contest entry form;
• compile Wish Lists or gift registries;
• participate in community features; provide and rate Customer Reviews;
• specify a Special Occasion Reminder; or
• employ Product Availability Alerts, such as Available Order Notifications.

As a result of those actions, you might supply us with such information as your name; address and phone number; payment information; age; location information; your IP address; people, addresses, and phone numbers listed in your Addresses, e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in My Profile.

Automatic Information

Examples of the information we collect and analyze include:

• the Internet protocol (IP) address used to connect your computer to the Internet;
• login, e-mail address, and password;
• computer, device, and connection information such as device application or browser type and version, browser plug-in types and versions, operating system, or time zone setting;
• the location of your device or computer;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• Atmaling Mart Service metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences, and backup information, location of your device running an application, information about uploaded images and files (e.g., file name, dates, times and location of your images));
• version and time zone settings;
• purchase and content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers;
• phone numbers used to call our customer service number; and
• images or videos when you shop in our stores using Atmaling Mart Services

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information for fraud prevention purposes.

Information From Other Sources

Examples of information we receive from other sources include:

• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
• account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services;
• information about your interactions with products and services offered by our subsidiaries;
• search results and links, including paid listings (such as Sponsored Links);

Information You Can Access

Examples of information you can access through Atmaling Mart Services include:

• status of recent orders;
• your complete order history;
• personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences, address book, and 1-Click settings);
• payment settings (including payment card information and gift voucher, gift card and cheque balances);
• e-mail notification settings (including Product Availability Alerts, Deliveries, Special Occasion Reminders, and newsletters);
• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
• shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries);
• your devices, services, and related settings, and communications and interest-based advertising preferences;
• voice recordings associated with your account;
• Your Profile (including your product Reviews, Recommendations, Reminders, and personal profile).

Certainly, here’s the final text for the Atmaling Mart Shipping and Refund Policy document based on your requirements:

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Atmaling Mart Shipping and Refund Policy

1. Introduction

At Atmaling Mart, our commitment is to provide our customers with high-quality products and services. This document outlines our policies regarding shipping and the specific conditions under which refunds are processed, ensuring transparency and understanding in all transactions through Atmaling Mart Services.

2. Shipping Policy

• General Information: We process all orders within 2-3 business days. Orders are not shipped on weekends or holidays.
• Shipping Rates & Delivery Estimates: Shipping charges will be displayed at checkout. The ordered products will be delivered within 2-10 days. Delivery delays can occasionally occur due to multiple factors.
• Shipment Confirmation & Order Tracking: A Shipment Confirmation email will be sent once your order has shipped, containing your tracking number(s).

3. No Return Policy

Atmaling Mart values quality and customer satisfaction. Due to the nature of our products, all sales are final. Products purchased from Atmaling Mart are not eligible for return.

4. Refund Policy

• Special Case Refunds: Refunds are only considered in special cases, such as receiving a damaged product.
• Unboxing Video Requirement: To be eligible for a refund consideration, customers are required to provide an unboxing video. This video must clearly show the product’s complete label and package before opening. The unboxing process should be documented in its entirety to capture any damages.
• Review Process: Upon receiving the unboxing video, our team will review the evidence of damage. If the damage is confirmed, we will process the refund accordingly.
• Rights to Refund: The decision to provide a refund lies solely with Atmaling Mart. We reserve the right to deny a refund if the product damage cannot be verified or if the unboxing video does not meet our requirements.
• General Information: We process all refunds within 7 business days after the refund request is approved. The refunded amount is transferred into Atmaling Traders Wallet if payment made via Cash. If payment for the order is made using UPI/Card then it is transferred back in original source.

5. Contact Information

For inquiries regarding shipping, or to submit an unboxing video for a refund consideration, please contact our customer support at [email protected]. Our team is dedicated to ensuring a smooth and satisfactory shopping experience.

6. Policy Modifications

Atmaling Mart reserves the right to update this Shipping and Refund Policy at any time. We encourage customers to review it periodically. Changes take effect immediately upon their posting on the website.

7. Conclusion

At Atmaling Mart, we strive for excellence in everything we offer. This Shipping and Refund Policy is designed to ensure clarity and satisfaction for all our customers, reinforcing our commitment to quality and service.